Jan Coates - author & speaker

   

 

 

Susie's Messages  

Topic Categories

  • Attitude

  • Change

  • Client Services

  • Communication

  • Coaching

  • Marketing

  • Motivational

  • Personal Growth

  • Sales

  • Success

Titles and Descriptions

Motivation and Inspiration Topics

(Ideal for corporate, associations, non-profits, universities and colleges)

 

Professional Success—In Spite of the Odds

“Just Do It,” Nike’s tagline, has received international acclaim. At 19, she was divorced and a mom to her son, Chris. She was bankrupt—emotionally, mentally, physically, and financially. When she envisioned herself working at McDonalds or Wal-Mart, Jan made the decision to succeed and overcome the barriers. Jan’s story of working her way to the nation’s most successful women list, graduating Summa Cum Laude, and overcoming the odds, instills encouragement to set goals and stick with them. Participants will be motivated and deeply encouraged by this “just do it” gal, and Jan knows how to encourage others to be the same. 


Love What You Do and Know that It Matters

Would your participants like to live each day with contagious enthusiasm? Jan’s fun and energizing presentation teaches them how. Participants learn how to instill a positive attitude while taking charge of their attitude. They will learn that attitude is more important than “natural” beauty, intelligence and money.  Attitude can make or break a relationship, a team, or a business. It can barricade all doors to a life filled with freedom. Participants will discover that life is 10% what happens to them and 90% how they respond.   


Your Three Most Valuable Assets

The real truth—what’s inside counts! Jan interweaves powerful stories with life-changing principles, highlighting the three most valuable assets: character, integrity and attitude. Participants learn the value of their personal assets and how to make “no excuses” inner change a reality.

 


Women by Design

The every-woman’s success source—Women by Design. Jan shares humorous anecdotes and outlines the strengths and weaknesses of seven innate motivational gifts. Participants gain a deeper understanding of how to identify and focus on their primary gifts, fulfill their purpose, and enjoy real, long-lasting success.

 


Professional Success Topics

12 Powerful Keys to Focused Listening

Listening is a key element of communication. Listening helps transform prospects into clients, and instills the listener with confidence. Participants learn to limit their talking, think like the client, and ask questions—all of which tie into the 12 powerful keys to focused listening. This fun, interactive presentation fortifies the maxim that those who listen win! 


Productive Networking

The rules of business are changing. Jan, “pioneer” networker, demonstrates how to cultivate new business without spending a lot of money doing it. This interactive presentation teaches participants how to network and parlay contacts into business relationships.   


Successful Communications

The ability to communicate skillfully is the most important ingredient for success and achievement in today’s workplace. Jan’s humor and real-life stories make this presentation fun and memorable. Participants learn how to create rapport, build trust, make an impact, deliver clear and concise communications, and make a positive first impression.   


Making Good Use of Words

Some words work. Certain words motivate. In this interactive presentation, Jan demonstrates the importance of introduction, rapport, and then “get down to business!” Participants gain a good understanding of diction, words that work, words that motivate, and words that irritate.   


Sales, Marketing and Client Service Messages

(Designed for front-line employees, managers, sales and marketing reps, and executives.)

 

Everyone Wins with Exceptional Client Service

Client service is everyone’s job. Successful organizations understand that without the client there is no basis to do business. This interactive presentation equips participants with the skills to develop long-term clients through readiness, professionalism and added-value delivery.  

 


The Fundamentals of Professional Telephone Techniques

Telephone skills can make or break the organization—from front-line employees to top management. Participants learn how to “set the tone” by making a positive first impression, establish priorities, understand the use of words, and wrap-up the call. 


Professional Selling Techniques*

Nothing happens until a sale is made. Jan is noted as one of the nation’s leading sales professionals. Give her a few moments to review the products and services and she’ll role-play with the participants, encouraging them to polish their skills and customize what they learn for their specific environment. She’ll share her secret sales techniques and skills to equip all levels of sales teams to plan and prepare, uncover opportunities, ask questions, address objections, and close the sale. In other words, Jan’s goal is to help your team grow their client base.

* For short presentations, it is recommended to categorize by skill topic. For example: closing, uncovering opportunities, asking questions etc.

 


10 Proven Techniques to Beat Your Competition

(Designed for executives, front-line employees, sales, marketing, and management)

Your employees are your most valuable asset so train them, equip them, and make winners out of them! Excellence, professionalism, do what you say you will do—when you say you will do it. Participants will learn these proven techniques to beat competition, plus seven more in this interactive, presentation.

 


How to Write a Marketing Plan  

(Designed for sales and marketing teams)

Without a plan, the team loses focus and enthusiasm. This interactive workshop teaches participants how to create a basic marketing activities plan that outlines their marketing strategy and campaign while helping them focus on communicating the value of their goods and services to satisfy the client needs.  


Market Branding that Works  

(Designed for business owners and entrepreneurs.)

“Got milk?” According to the Got Milk website, the branding has 90 percent awareness. Market branding is critical to the success of an organization. If you don’t know who you are, how can you expect your prospects and clients to identify with you? Jan teaches participants how to create a consistent image, logo, and message that communicates lasting value to their marketplace.


Understanding Your Target Market

The world does not want, nor will they buy, Size XXXL thermal insulated long-johns. Jan will share success stories and not-so-successful stories about the importance of targeting your market and knowing it intimately before a campaign is initiated. Participants will discover how to identify their market, its needs, buying power, and the best methods to reach them. 


PLEASE NOTE:

All presentations can be customized to meet your, conference, retreat, fundraiser, meeting, special event, training, and workshop, needs. The topics are flexible enough to fit a one-hour event or a series of presentations. Your event and organization’s theme can be interwoven with the topic.  

Workshops and training sessions are structured for maximum learning and include role play, specially designed exercises and group discussions. Each workshop and training attendee receives a comprehensive workbook. 

   


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